Let's UX it!
An award-winning Product and Experience Designer Lead with 8 years of experience delivering B2B and B2C user-centered digital solutions in the technology, e-commerce, media, and financial industries. I specialize in establishing operations strategy, enhancing product experiences, driving business improvements, and excelling at operations management.
In both in-house and consultative roles, I have led projects by focusing on cross-team collaboration, using iterative processes, paying attention to detail, and using operational management skills to deliver companies' vision and enhance the customer experience.
My next venture is to lead a collaborative team in a supportive environment by driving cross-functional meetings from the design perspective to deliver branded products and services to the market.
Skills
Research & strategy
- UX audits
- Persona creation
- User interviews
- Contextual inquiry
- Usability testing & A/B testing
- Competitive analysis
- SWOT analysis
- Business model canvas
- Driving process improvement
- Planning & operational management
Concepting
- Whiteboarding
- Affinity diagram
- Storyboarding
- Participatory design
- Workshop facilitation
UX / UI
- User journeys
- User & task flows
- Information architecture
- Site maps
- Wireframing
- High Fidelity designs
- Prototyping
- Design Thinking
- Storytelling & Presentation skills
Leadership & Soft skills
- Bilingual French-Vietnamese
- Adaptable
- Active listening
- Communicative
- Collaborative
- Critical thinking
- Detail-oriented
- Emotional intelligence
- Interpersonal skills
- Conflict management
- Negotiation
- Problem-solving
- Relationship building
- Stakeholder management
- Team Leadership
Experience
Where I've worked
Brands I've worked for
Tools that I use
I also like…
Photography
Traveling
Scuba Diving
Cooking